Quick answer: UAE designers typically start with a brief and mood board, request samples, confirm custom sizing and colourway, get a trade quote (15% off retail, with duty and VAT set out upfront), then move into our 4–6 week production window with tracked delivery straight to the client site or project.
If you're weighing up whether to bring Monolith & Heart into a client project, here's what the process actually looks like from first enquiry to installed rug — whether that's a single villa or a multi-unit hospitality fit-out.
The sourcing workflow, start to finish
- Brief and mood board — share the project's palette, style direction and room dimensions.
- Sample request — trade partners get priority access to physical samples before specifying at scale.
- Spec and custom sizing — we confirm size, colourway and, where feasible, fibre adjustments against your brief.
- Trade quote — 15% off retail (20% for regular repeat accounts), with shipping, duty and VAT set out in the quote before you confirm.
- Production — our standard made-to-order window is 4–6 weeks.
- Tracked delivery — direct to the client site or project, so you can plan the reveal or install date.
Getting samples and specifying at scale
For a single hero piece, a sample and a straightforward quote is usually enough. For a larger project — several rooms, a full villa, or a hospitality fit-out — we work from your full spec sheet and can produce consistent colourways and sizing across multiple pieces.
Bulk, hospitality and multi-unit projects
Recurring or multi-unit accounts — hospitality groups, developers furnishing multiple units to a consistent spec — move up to our 20% repeat-account rate and get a single dedicated contact for the whole account, rather than re-quoting from scratch on every order.
Delivery, tracking and install timing
Every trade order ships with tracking, and we'll confirm a realistic delivery window once production starts so you can plan install or reveal dates with your client with confidence, rather than guessing.
Frequently asked questions
Do I need to already have a Trade Program account to request a quote?
No — you can start with a project enquiry and we'll set up your trade account alongside it. See our full Trade Program overview for what's included.
Can you match an existing design's colourway to my project palette?
Yes, this is one of the most common requests — see our custom-size rugs guide for how customisation works.
How far in advance should I brief a project needing rugs?
Build in at least 6–8 weeks ahead of your install or reveal date to allow for the 4–6 week making window plus delivery.
Do you work with hospitality and developer accounts, not just individual designers?
Yes — hospitality studios, property developers and multi-unit projects are exactly the kind of recurring account our trade pricing is designed for.
Start a project enquiry by emailing trade@monolithandheart.com or through our Trade page, call or WhatsApp +91 6377 975173, or message us on WhatsApp directly.
About Monolith & Heart: We make rugs by hand in Jaipur, India, working directly with weaving artisans in and around the city. Read our story.